Frequently Asked Questions

These are the frequently asked questions regarding Quick Data Recovery Pro. Before contacting customer support, please read them over and be sure your question has not already been answered below. We thank you for your cooperation.

1. What is a Quick Data Recovery Pro?

QuickDataRecoveryPro is a software utility for Windows based computers to recovery lost data. Files that are no longer visible and accessible in the Windows explorer windows can restored to their original status, so they become accessible again.

2. Why do I need to recover data?

When you accidentally delete files or folders, and you want to restore them to your computer. Quick Data Recovery Pro is like an undelete utility for your computer files and folders.

Other possible scenarios are:

• While reinstalling Windows, or formatting the hard disk to solve a problem, you realize you do not have a copy or backup of important data. If a hard disk partition is deleted or already formatted, any files that were present on it are no longer accessible. QuickDataRecoveryPro can help you recovery your data even in those scenario's.
• A virus causes the PC to not start up anymore. The boot record or other critical system files are affected and Windows will not start anymore, causing files to become inaccessible.
• A power failure or ill-behaving software causes data corruption on disk.
• Improper removal of external storage devices causes the device to become inaccessible.

3. How does Quick Data Recovery Pro work?

Quick Data Recovery Pro works by scanning storage media for lost data. Rather than relying on the Windows file system information, Quick Data Receovery Pro scans the actual storage space for file and folder information. This allows the application to find and restore deleted files, even if Windows no longer sees the actual file as being present. By capturing the lost data and writing it to a new file Quick Data Recovery Pro is able to undelete the files and folders.

4. How do I install and run Quick Data Recovery Pro?

You start by downloading and saving the application installer to your computer. In Internet Explorer 9 you will see:

Click the Save button to save the Quick Data Recovery Pro installer to your download location.

If you are using FireFox, the screen will show something like: (depending on the version)

Click the Save File buton to save the Quick Data Recovery Pro installer to your configured download location.

Once downloaded, execute the downloaded file to install Quick Data Recovery Pro.
Follow the steps in the installation wizard to complete the installation. It is recommended to install the application on a drive that is different from the drive that you want to restore files from. This will maximize the chance of successful data recovery.

Click the Start menu, and locate the Quick Data Recovery Pro folder. Click to open the folder and then click the Quick Data Recovery Pro entry as shown below.

5. Is Quick Data Recovery Pro safe to use?

Yes. The application has been created in a safe environment, and the downloadable installer has been checked with anti-virus software. The digital signature ensures that the installation file is not tampered with, so you can be certain it is the original file. Further we test Quick Data Recovery Pro on all supported Windows platforms to guarantee compatibility. Quick Data Recovery operates completely on your local system, and does not exchange any information with the Internet.

6. How do I register QuickDataRecoveryPro?

You can register for your own copy of Quick Data Recovery Pro by clicking the "Register Now" button in the top-right corner of the application window.

Follow the steps on the website to acquire your personal license for Quick Data Recovery Pro.

7. How much does a Quick Data Recovery Pro license cost?

The entry level price for the Quick Data Recovery Pro license is $49. The Plus edition is available for $79, and includes support for email recovery, as well as some more advanced recovery options. You can see a detailed outline of the differences between the two versions here.

8. What if I am not happy with my purchase?

We apply a 30-day money-back guarantee so there’s absolutely no risk with you trying Quick Data Recovery Pro. Click here to see our Refunds & Returns Policy.

9. How long is my Quick Data Recovery Pro license valid?

The license for Quick Data Recovery Pro does not have a time restiction. The only limitation is that you are allowed to install the application on a single computer.

10. How can I increase the chances of successful file recovery?

When a file is no longer accessible, it often means that the Windows file system is no longer able to recognize the data on the storage medium as a file or folder. But the actual information is often still available on the storage medium. This is also true for file deletion in Windows. The file system marks the file space as free, and the file reference is removed from the file table. But the actual file information remains untouched. But the moment new storage space is needed by the file system, the file space can be re-used, which will result in the old file data being overwritten. In that case recovery is no longer possible. So to maximize the chances for file recovery:

• Do not open any new applications since applications often create temporary files which can overwrite your lost data.
• Do not install any new software to the same drive where your lost data was stored. This can result in the lost file space being re-used, and overwrite the lost file.
• Do not open new files in already running applications. Opening files in applications often also creates temporary files that may overwrite your lost files.
• Restore data to a different storage medium or drive and not the original location.
• Do not run disk defragmentation programs, as this will physically rearrange files on the disk. Disable any PC optimizer programs, as they might run a scheduled disk defrag.

11. Can I recover photos from my digital camera?

Yes, digital cameras use memory cards (typically SD cards or similar) to store photos. Simply remove the memory card from the digital camera, and insert it into a card reader in your computer. Windows can now access the memory card as a drive, allowing Quick Data Recovery Pro to scan the card for deleted files.

12. Is data recovery always possible?

Recovering data from storage media is possible in many cases. The exceptions are when the storage medium is physically damaged, like electronic corruption of a memory card, or physical damage on the platters of a hard disk, and the case where data has been overwritten. In the last scenario, where data is overwritten, it is sometimes possible to do a partial file retrieval, which can be be usefull for larger files or really critical information.

Still have questions?

In case you have not found your question answered by our FAQ, please contact us with your question and we will get it answered to you by email.